Damaged or incorrect items
If an item arrives damaged or is not the item ordered, reply to the order confirmation email with the order number and a description of the issue. Include photographs of the item and packaging if they help show the condition. The order details and evidence are reviewed before a replacement or refund is arranged.
Unused items
An unused, unsharpened knife in its original packaging may be returned after review. Used or sharpened knives are not accepted for return because the edge and handle condition cannot be verified once the knife has been used.
Return shipping
Return shipping arrangements depend on the reason for the return and the review outcome. Do not send an item without an agreed return route, because an unlabelled package cannot be matched to an order.
Refund timing
When a refund is approved, it is returned through the original payment method. The time for the refund to appear depends on the payment provider and the customer's bank.
Questions
For a refund question about an existing order, reply to the confirmation email sent when the order was placed. For related policy pages, see shipping, privacy and terms.